Welcome to shipeasy.tech! We are committed to providing efficient, reliable, and cost-effective shipping solutions to our clients. Please review our Shipping and Delivery Policy to understand how we manage shipments and ensure timely deliveries.
1. Overview
At shipeasy.tech, we act as a shipping aggregator, connecting businesses with leading courier partners to streamline the shipping process. Our platform provides seamless order processing, tracking, and delivery services across multiple regions.
2. Shipping Services
- Domestic Shipping:
We offer a variety of shipping options, including same-day delivery, next-day delivery, and standard shipping, depending on the courier partner and destination. - International Shipping:
Our global shipping services enable businesses to send packages worldwide. Customs clearance and additional documentation support are included where required.
3. Delivery Timelines
- Delivery timelines vary depending on the courier partner, shipping method, and destination.
- Estimated delivery times will be provided during the booking process and in the confirmation email.
- While we strive to meet the estimated timelines, delays caused by weather, customs, or unforeseen circumstances are beyond our control.
4. Shipping Rates
- Shipping rates are calculated based on package weight, dimensions, destination, and selected courier partner.
- Users can compare shipping rates across multiple courier partners on our platform before confirming their shipment.
5. Package Handling
- Pickup Services:
We facilitate pickup services from your provided address based on the courier partner’s availability. - Drop-off Points:
You may drop off your package at designated courier partner locations if pickup is unavailable.
6. Tracking and Notifications
- Once a shipment is booked, a tracking ID will be issued for monitoring the package’s status in real time.
- Notifications will be sent for key events, such as:
- Shipment Pickup
- In-Transit Updates
- Out for Delivery
- Delivery Confirmation
7. Packaging Guidelines
- Proper packaging is essential for safe delivery. Shipeasy.tech provides packaging guidelines to minimize transit damages.
- Packaging material (e.g., boxes, tape, fillers) must comply with courier partner standards.
8. Returns and Undelivered Packages
- Return Shipments:
If a package cannot be delivered due to incorrect address, recipient unavailability, or other reasons, it may be returned to the sender based on the selected courier partner’s policy. - Resolution Support:
In cases of undelivered packages, we will work with courier partners to resolve issues promptly.
9. Liability and Insurance
- Basic Liability:
Courier partners may offer limited liability for lost or damaged shipments. Details will be provided during booking. - Insurance Options:
Additional shipping insurance can be purchased for high-value items. Claims for loss or damage must be submitted within the courier partner’s specified timeline.
10. Restricted Items
Certain items are prohibited from being shipped due to safety, legal, or regulatory reasons. Examples include:
- Hazardous materials (flammable, explosive substances)
- Perishable goods (unless permitted by the courier partner)
- Illegal or restricted items (drugs, weapons, etc.)
Please review the detailed list of restricted items during booking.
11. Customer Support
Our support team is available to assist you with shipment inquiries, tracking issues, or general questions. Contact us at:
- Email: support@shipeasy.tech
- Phone: +[Insert Phone Number]
- Live Chat: Available on our website.
12. Changes to This Policy
Shipeasy.tech reserves the right to update or modify this policy at any time. Changes will be communicated through our platform and updated on this page.
Thank you for choosing shipeasy.tech. We’re here to make your shipping experience seamless and hassle-free.